Question 1

Are prints on art paper and canvas shipped with a wooden frame?

Accepted Answer

No, all our prints are shipped without a wooden frame or gallery wrap. The prints are rolled up before shipping in a sturdy corrugated tube to ensure they arrive safely.

Question 2

Can we Order Wooden Frame or Gallery wrapped from you ?

Accepted Answer

No we do not Frame or gallery wrap the prints currently due to high frequency of Damage during Transit.

Question 3

What print sizes are available?

Accepted Answer

We offer a variety of print sizes including 4x6, 5x7, 8x10, and 11x14. Custom sizes are also available upon request.

Question 4

What locations do you ship to?

Accepted Answer

We ship to most locations worldwide. Please check our shipping policy for more details on specific countries and regions. If your location is not listed, please contact our customer service team for assistance.

Question 5

How long does delivery take?

Accepted Answer

Delivery times vary depending on your location. Typically, orders are delivered within 5-7 business days. Expedited shipping options are also available.

Question 6

How much does shipping cost?

Accepted Answer

Shipping costs vary depending on the destination and the size of the order. You can view the shipping costs at checkout before completing your purchase. For more detailed information, please refer to our shipping policy.

Question 7

How can I track my order?

Accepted Answer

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website. If you have any issues, please contact our customer service team for assistance.

Question 8

Do you offer custom print sizes?

Accepted Answer

Yes, we offer custom print sizes. Please contact our customer service team with your specific requirements, and we will do our best to accommodate your needs.

Question 9

Do you provide international shipping?

Accepted Answer

Yes, we offer international shipping to many countries. Please check our shipping policy for more details on the countries we ship to and the associated costs. If you have any questions, please contact our customer service team.

Question 10

Can I change my delivery address after placing an order?

Accepted Answer

Yes, you can change your delivery address after placing an order as long as the order has not been shipped. Please contact our customer service team to update your address.

Question 11

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit cards, debit cards, PayPal, and other online payment options. Please check our payment policy for more details.

Question 12

Are your prints eco-friendly?

Accepted Answer

Yes, we use eco-friendly materials and processes for our prints. Our photo paper is sourced from sustainable forests, and our printing process uses non-toxic inks.

Question 13

What materials are your prints made of?

Accepted Answer

Our prints are made from high-quality materials including premium photo paper, canvas. Each material is chosen to ensure the best possible print quality and durability.

Question 14

Can I choose the material for my print?

Accepted Answer

Yes, you can choose the material for your print during the ordering process. Options include premium photo paper, canvas. Each material offers a unique look and feel.

Question 15

How do I care for my prints?

Accepted Answer

To care for your prints, avoid direct sunlight and moisture. For canvas prints, use a soft, dry cloth to remove dust.

Question 16

Can I include a personalized message with my print order?

Accepted Answer

Yes, you can include a personalized message with your print order. Simply add your message in the designated field during the checkout process.

Question 17

What shipping carriers do you use?

Accepted Answer

We use a variety of shipping carriers including USPS, FedEx, and UPS to ensure your prints are delivered safely and on time.

Question 18

How are the prints shipped?

Accepted Answer

Our prints are carefully packaged to ensure they arrive in perfect condition. They are shipped in sturdy, protective packaging to prevent any damage during transit.

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FAQ

Frequently asked questions